Effective Date: 4 July, 2025

Below you’ll find the terms and conditions that apply to sessions within my practice. If you have any questions, feel free to reach out. I’ll be happy to clarify.

1. Scope and applicability

These terms apply to all individual coaching sessions and agreements with me, Hannah van der Wal, based in Amsterdam (KvK number 90556801).

By “client” or “you,” I refer to anyone using my coaching services.

Any exceptions to these terms need to be agreed upon in writing. I do not accept any general terms and conditions from clients unless explicitly agreed.

2. Booking and communication

Sessions are scheduled in mutual agreement, usually via email or the contact form.

I aim to respond to messages within 48 hours, though this may sometimes take a little longer.

All rates are exclusive of 21% VAT, unless otherwise stated.

A session is considered confirmed once we’ve scheduled it, or once it has taken place.

3. Cancelling or rescheduling

You can cancel or reschedule a session free of charge up to 32 hours in advance.

If you cancel within 32 hours, or don’t show up, the full session fee will be charged.

If I ever need to cancel, we’ll reschedule at no cost.

If cancellations happen frequently, I may decide to pause or end the coaching relationship.

4. Payment

Invoices are due within 14 days of the invoice date.

If payment is delayed, I’ll send a reminder.

Raising a concern about an invoice doesn’t pause your obligation to pay it.

5. Responsibility and limits of liability

Coaching is deeply supportive, but it’s not a substitute for therapy or medical treatment. If you’re unsure about your mental or physical health, please speak with a qualified professional.

I approach this work with care and professionalism, but ultimately, you are responsible for your own choices and well-being.

Coaching is a collaborative process, but you are always the expert on your own life. That means you remain responsible for any decisions you make, even when we’ve explored them together.

I’m also not responsible for outcomes resulting from inaccurate or incomplete information you provide.

If liability does apply, it is limited to the amount you paid for the session in question.

6. Confidentiality and privacy

Everything shared during our sessions is treated with strict confidentiality.

Information will only be shared with third parties if you’ve given explicit permission — or if I’m legally required to do so (for example, in a situation of serious danger).

Your personal data is used only for administrative and communication purposes, and is handled in line with the GDPR. You can read more in my Privacy Policy.

7. Materials and intellectual property

Any materials, exercises, or written resources I share with you are meant for your personal use only.

Please don’t reproduce, distribute, or use them commercially without my written permission.

8. Questions or concerns

If something doesn’t feel right after a session, I invite you to let me know — preferably by email — within 8 days.

We’ll do our best to find a solution together.

Filing a complaint doesn’t cancel your responsibility to pay for past sessions.

9. Legal framework

All services and agreements are subject to Dutch law.

If any disagreement arises, we’ll always try to resolve it through open and respectful conversation first.

If that doesn’t lead to resolution, the matter will be handled by the competent court in Amsterdam.